Monica takes her job seriously and thoughtfully. She says the number one most important peice of advice is to listen to the interest and viewpoint of the caller. Once someone calls and asks a question, you can go from there to decide what it really is they’re after. Her favorite calls and when people call for an Al Curtis creation.
Living Legendary: Short Feature {Monica’s Phone Answering Advice for Service Teams}
Building Legendary Escapes
HOUZZ
